Touchette Regional Hospital

Serving the integrated healthcare needs for medical and behavioral health through direct care, education and compassion.

Personalized care that fosters healthier communities and lives.

• Pursue diversity and treat every person as a valued individual
• Recognize differences and embrace the strengths of diversity
• Treat everyone with a kind, respectful and humble demeanor
• Take a genuine interest in others that support constructive actions
• Listen actively to fully understand
• Value the opinion/input of others

SAFETY

• First consideration for every decision and action
• Pause to identify and address hazards before incidents occur
• Believe that positive safety outcomes is a true reflection of our actions, attitudes, and beliefs
• Actively listen to our patients, employees, and visitors to achieve a safe environment and patient satisfaction
• Reflecting; our approach to learn from our mistakes (genuine, humble and honest)

INTEGRITY

• An acknowledgement of our personal and ethical responsibility to take just and honest actions
• Let our actions foster a sense of trust, honesty and dependability
• Take responsibility for our words and actions whether right or wrong
• Convey a shared conviction to do our best to advance the value of the organization
• Show honest support for those in need

EXCELLENCE

• To provide a superior experience with every contact
• Deliver the best care and communication to patients and their families
• Anticipate patient needs and deliver with a personal touch
• Exceed performance through best practices and continuous improvements
• Ensure that seamless handoffs and coordination are standard practice
• Pure determination to deliver the highest quality and value possible through simple, easy and relevant solutions

TEAMWORK

• The collective sharing of knowledge and collaboration of talents to yield creative and effective solutions
• Engage stakeholders and consider their opinion and ideas
• Collaborate with other departments to better serve patients and each other
• Communicate clearly and concisely, listening and providing constructive feedback
• Be trustworthy and dependable
• Understand the common goal and contribute towards its completion

SERVICE

• Exceptional service shall be the foundation of our actions
• Acknowledge others by name and greet them with eye contact and a smile
• Be compassionate, sensitive and responsive to needs and concerns
• Demonstrate courtesy, respect, and kindness
• Provide encouragement and positive reinforcement
• Pursue innovation and technology in our service culture
• Let ideas challenge our desires to continually deliver exceptional service
• Seek partnerships that elevate our service and values