The Richland Hospital

OUR MISSION & CORE VALUES

The Richland Hospital is dedicated to caring, educating, and healing – to be the community’s First Choice for Better Health.

A Promise to Our Community

At Richland Hospital, we are committed to providing compassionate care with high regard to safety, efficiency, and customer service to every patient, every time.

THE SEVEN C’S OF CULTURE

We have created our Seven C’s of Culture to help guide the care that occurs in our healthcare organization. These standards help to ensure that we maintain consistency across a large and diverse organization.

Employees of The Richland Hospital, from various departments, developed these performance standards and present them as a symbol of our culture of excellence to the communities we serve.

1 – CUSTOMER SERVICE
To fulfill our mission, our team meets and exceeds the expectations of patients, visitors, and staff. See a need – Lend a hand.

2 – COMMUNICATION
Positive and open communication results in a high quality, safe environment for patients, visitors, and staff.

3 – COMMITMENT
The actions of our team fulfill the mission and vision of the organization to ensure we are the first choice for better health.

4 – COMPASSION
Every human life has value and is worthy of respect, empathy, and quality care.

5 – COMPETENCE
As a team, we acknowledge the role we play in the organization and strive for innovation to ensure we soar to excellence in all that we do.

6 – CIVILITY
As a team, we acknowledge the need to show respect of the rights and feelings of others.

7 – COMMUNITY
Our team strives to identify and prioritize the health and wellness needs of the people in our service area.